 First
Time Visitors
|
-
You may place your
order over the internet using secure data encryption, by telephone, fax, or
by mail.
You may contact us over the phone or e-mail with any questions you may have. We
are happy to help you to choose the right product for your specific
applications, advice about product availability and shipping alternatives. Please
find our contact information in the head of this page.
-
Conforming to the local Laws regarding the purchase and use of certain items on
our pages is the sole customer responsibility and at no way the responsibility
of Lan Optics International!
-
We have more than 18 years of experience delivering products in the USA and
worldwide and our reputation is the most valuable asset for us. Every item appears on our site as a result of careful
selection based on our extensive expertise, field testing and comparison. Some items undergo
modifications, improvements and additions to improve reliability and bring
it to the top of specification limits. We inspect and test every item we ship out
and you may not expect
problems related to the manufacture negligence or defective parts installed,
which are the most common type of product failures..
-
For retail
customers we offer 15
days no pressure unconditional return guarantee counted from the day product received by customer.
Please see our Retail Return Policy for more information. Please be advised that
this site targeted to the customers intended to use the product purchased.
It means your order request shows reasonable quantity for personal use, or as a
gift. For high volume orders we advice you to consult with us about
available discounts, recommended shipping carrier, shipping costs involved and
return terms.
-
While
returns are always painful for both sides we want you feel happy and loyal
to us. If you decide to return the product, there is no need to abuse it and
claim it as defective. We accept returns within terms unconditionally. For
proper return you need to call, or e-mail to us with request for Return Material
Authorization (RMA) number, which we would like to see on any package coming to
our warehouse. This number will be given to you immediately and without any
pressure.
-
We hope it is understood that
in order to keep the company running we require from our customers to follow
certain simple rules regarding order acceptance, returns, and warranty repairs,
which are in full compliance with the State of Massachusetts and United States
Laws. While we always try to show a Good Will in resolving the
problems, non-negotiable claims or disputes should be resolved in
Massachusetts State Court governed by above Laws.
Back To The Top
|
Credit
Card Safety
|
-
We use PayPal service to
process orders. To submit payment you may use your PayPal account.
-
If you do not have do not
have PayPal account and not willing to register with PayPal, you will be offered
to pay by your credit card.
-
PayPal
accepts most of the credit cards.
-
Your credit card information securely transmitted to PayPal and not stored
in our database.
Back To The Top
|
Payment Options
|
Lan Optics International accepts a variety of different payment options:
-
We accept
payments by Credit Card.
-
We accept
payments with PayPal account.
-
We accept
personal or business checks drawn from a U.S. banks. Subject for bank approval.
Sorry, we do not accept checks drawn by foreign banks in currency other than
$US.
-
We accept
Bank or Certified Checks drawn in $US.
-
We
accept Domestic and International Postal Money
Orders drawn in $US. Sorry, we do not honor Western Union or MoneyGram Money Orders.
Please make all checks/money orders payable to Lan International, Inc. Our check payment address:
Lan Optics International,
15 Sparhawk Dr., Burlington, MA 01803, USA.
-
We accept
wire transfers. Wire transfer Instructions available on request over e-mail.
Back To The
Top
|
Lan Optics International Privacy Guarantee
|
-
At Lan Optics International we are committed to protect your privacy. Lan Optics International securely stores and does not share
or release your
personal information to any outside organization unless it required by
Law.
-
We will not distribute, sell or rent your name or personal
information about you to any third party.
Back To The
Top
|
Shipping Information
|
-
Lan Optics International preferred shipping carrier at this time is Postal
Service, which seems the best alternative to the average size and
weight of our packages. It allows us to
balance delivery speed, safety, and cost. If you missed delivery by Postal
Service, you will not be forced to stay home next day waiting for parcel and
will be able to simply pick up your package from your local Post Office at
any time convenient to you within 10 days after you received your "missed
delivery" note.
-
Shipping charges
displayed in your order form. In some cases for combined, multiply, heavy
or oversized items additional shipping charges may be required to cover our shipping
expenses. At such occasion we will send you request for additional charge with
detailed explanations.
Attention international customers!
-
Due to
significant variation in shipping options and cost of shipping for different
foreign destinations shipping charge may not appear in your initial order.
While processing your order we will send you request for payment of shipping
charges and hold your parcel until payment for shipping has been received.
It helps us to keep shipping charges at reasonable level and avoid shipping
overcharge. If you prefer to get quote for shipping cost in advance,
E-Mail to Us your order content with country of destination
before you place the order and you will get prompt response.
-
Some INTERNATIONAL ORDERS may require Export License, or License Determination
work prior to shipment. This is complicated and time consuming procedures and we
reserve the rights to refuse such shipping, or to bill you for services and fees paid to third
parties.
Back To The
Top
|
Return Policy
|
-
Please be advised that the
product description and data sheets on the site based on
limited information supplied mostly by manufactures, our testing results, and
from other sources related to commercial advertisement. While we strongly
believe that all the information on our site is true and correct, Lan Optics
International does not accept any responsibility for full compliance of the
product to the given specifications as well as for any mistakes made in in the
product description. You have to decide for yourself if you trust the data found
on our site.
-
We understand
that you order product without seeing it and sometimes with limited knowledge about the product nature.
After you receive the product you may decide that your
expectations were too high, or you found similar or better product offered by
competitors for much less money (which is usually not the case), or your circumstances may be changed at the time the item rich your
door. To make you feel comfortable dealing with us we give you 15 days of
unconditional return with full refund (shipping charges excluded). We start
our count from the day you actually received the product. For remote
locations and foreign orders return terms could be extended. See details in
INTERNATIONAL ORDER RETURNS.
-
To
arrange for return you need to contact us over e-mail, or by phone for Return
Authorization Number (RMA), Please refer to the invoice number attached to
your parcel. There is no need to abuse the product to claim it as
defective, but any defects found should be claimed. RMA number will be given to you immediately and without any
pressure. Unless otherwise specified returns should be send to the address
as shown:
Customer Service RMA #: ........,
Lan Intl Inc.,
15 Sparhawk Dr.,
Burlington, MA 01803, USA.
Please be aware that registered RMA number should be shown on returned
package to be accepted. Otherwise, package will come back to you as refused.
-
Please
find below few basic rules you have to follow while return the product:
1. Returned product should not have any unclaimed damage, defects, or
missing parts. It should be
in new conditions and in the original package with the manual and invoice. If it
is visible transportation damage on the package that resulted to damage to
the product, please inform us within 5 days and keep all packaging material ready
for inspection.
2. All returns should be properly packed and safely delivered. We do not accept any responsibility for the
unauthorized returns, transportation damages, lost, or undelivered packages. If
any product, or parts of the product missing in the back shipment, the charge
for replacement will be applied to your account. Minimum charge for missing
parts is $10.00.
3. Detailed return instructions clearly outlined on the bottom of the invoice attached to the parcel. Do not discard the invoice. It is your
proof of purchase from Lan Optics Intl.
4. If for authorized return we do not have product back in our shelves
on the 16th day after you
received it, you may be subject to 15% restocking charge.
-
INTERNATIONAL ORDER RETURNS. Return terms may be extended to give the customer enough physical
time to comply with return requirements. These extensions usually related with
the quantity orders or remote deliveries and should be granted and confirmed by
Lan Optics International in writing or over e-mail. Return date may
not be extended more than a 30 days from the day
merchandise shipped to the Customer.
-
UNAVAILABLE
DELIVERY CONFIRMATION ORDER RETURNS.
In some cases Carrier may not provide
delivery confirmation for the service selected (delivery to the Military Unit,
for example),
or Customer may not pick up the parcel from the Carrier for the long time, or
Customer may refuse or delay to pay the duties and applicable taxes for the parcel, or
Customer refuse delivery, or Customer provided wrong or not compete delivery
address and so on ... In such or similar cases Lan Optics International will
determine delivery date by the reasonable estimation based on information
provided by the Carrier for delivery time to the requested location and will
finalize sale based on this estimation. If shipment returned to Lan Optics
for refused delivery or wrong/not complete address reasons all the expenses
including handling fees will be deducted from customer refund.
-
ORDER
CANCELLATION BY CUSTOMER. Order may be cancelled by
customer at any time prior to shipment. Depending on the
processing expenses involved at the time of cancellation (credit card discount fees, warehouse shipping
expense, handling, and others) restocking fee will be deducted from refund. For
obvious reason the order can not be cancelled after shipment has been made.
-
PLEASE BE
AWARE!
Customer should observe and comply with his local
Laws and Regulations on possession and use of the product purchased. We do not
accept responsibility for long delivery delays or seizures of the shipments by
your local Customs, or other Authorities as soon as we comply with the
export regulations requirements for the transaction.
Back To The
Top
|
Lan Optics Warranty Provisions
|
LAN
INTERNATIONAL warrants its Night Vision and Daylight Optical Brands shall be
free from defects in material and workmanship under normal use and service
for one year from the original date of purchase. LAN INTERNATIONAL will
repair or replace such product or part thereof which, on inspection by LAN
INTERNATIONAL, is found to be defective in materials or workmanship. As a
condition to the obligation of LAN INTERNATIONAL to repair or replace such
product, the product must be returned after submitted by LAN INTERNATIONAL
Return Material Authorization Number (RMA #). Payment for the back shipment
paid by customer and should be submitted with shipment or on authorization.
LAN INTERNATIONAL ACCEPTS NO RESPONSIBILITY FOR UNAUTHORIZED RETURNS.
THIS WARRANTY IS VOID IF EQUIPMENT HAS BEEN TAMPERED WITH, ALTERED, OR
MODIFIED IN ANY WAY, OR SUBJECTED TO ABUSE, MISUSE, MISHANDLING, OR
UNAUTHORIZED REPAIR.
IF ANY PARTS LISTED IN THE PRODUCT MANUAL ARE MISSING, OR PRODUCT HAS DAMAGE
OR DEFECT AT THE TIME IT IS RECEIVED BY PURCHASER, LAN INTERNATIONAL HAS TO
BE NOTIFIED FIVE WORKING DAYS FOLLOWING THE DAY WHEN PRODUCT RECEIVED. LAN
INTERNATIONAL WILL NOT ACCEPT LATE CLAIMS RELATED WITH MISSING PARTS, AND
VISIBLE MECHANICAL DAMAGE. FATHER, PRODUCT MALFUNCTION OR DETERIORATION DUE
TO THE NORMAL WEAR IS NOT COVERED BY THIS WARRANTY.
LAN
INTERNATIONAL reserve the rights to replace any product which has been
discontinued from the product line with a new product of comparable market
value and function. In the event no product of comparable value and function
is available, LAN INTERNATIONAL may, in lieu of replacement, pay to the
direct purchaser the current fair market value of the product in serviceable
condition. All refund related returns for the LAN INTERNATIONAL product not
purchased directly from LAN INTERNATIONAL should be directed to the Seller
and should comply with the Seller Return Policy.
LAN
INTERNATIONAL DISCLAIMS ANY WARRANTIES, EXPRESSED OR IMPLIED, WHETHER OF
MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE, EXCEPT AS EXPRESSLY SET
FORTH HEREIN. THE SOLE OBLIGATION OF LAN INTERNATIONAL UNDER THIS LIMITED
WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT IN ACCORDANCE
WITH THE TERMS SET FORTH HEREIN. LAN INTERNATIONAL EXPRESSLY DISCLAIMS ANY
LOST OF PROFITS, GENERAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHICH MAY
RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY
TO USE ANY LAN INTERNATIONAL PRODUCT.
To
obtain a warranty the owner has to fill out attached warranty card (IF
SUBMITTED) within thirty (30) days of purchase and return it to LAN
INTERNATIONAL. If no card has been returned, the warranty for the product
will be our standard one year warranty from the date of release.
We
congratulate you with the purchase you made and hope that our product will
work for you for a long time trouble
free.
But
if you need by chance any technical assistance with the product use or feel
that you need repair, please write, call, or fax to our Customer Service
DEPARTMENT and we will try to resolve your problems on the best possible
manner.
LAN INTERNATIONAL, INC., Customer
Service Dept., 15 Sparhawk Dr., Burlington, MA 01803, USA.
Back To The
Top..
|